REFUND POLICY

At Sesso Professional Care, we are committed to providing high-quality skincare products. However, we understand that there may be instances where you need to return or exchange an item. Please review our return and exchange policy below.

Damaged or Incorrect Product Delivery

If you receive a damaged item or the wrong product, please contact our customer service team within 30 days of receiving your order.

  • We will provide instructions on how to return the item.
  • You may choose to receive a replacement or a full refund, including any applicable shipping costs.

Return or Exchange Eligibility

To be eligible for a return or exchange, please ensure that:

  • The item is unused and in its original condition.
  • The return or exchange request is initiated within 30 days of receiving the order.
  • You provide the original proof of purchase (e.g., order confirmation email).

Return Process

  1. Contact our customer service team at [your email/contact info] to initiate the return or exchange process.
  2. Provide your order number, a description of the issue, and relevant photos if applicable.
  3. Our team will guide you through the process and provide you with a Return Authorization (RA) number.
  4. Securely pack the item, include the proof of purchase, and affix the RA number to the package.
  5. Ship the item to the return address provided by our customer service team.
  6. Once we receive and inspect the returned item, we will proceed with:
    • A refund to the original payment method OR
    • A replacement item, based on your preference.
  7. Please allow 5-7 business days for processing returns and exchanges.

Sale Items

Unfortunately, we do not offer refunds or exchanges on sale items.

Sesso reserves the right to refuse returns or exchanges that do not meet the outlined criteria. If you have any questions or concerns about our return and exchange policy, please contact our customer service team for assistance. Thank you for choosing Sesso Professional Care!